Add your first task as a one-off, or subscribe a site for unlimited tasks, revisions & more.
Our average response time is under two minutes. We'll ask if there is any further information we need.
We will work on your website task and let you know once we are complete. You can communicate with us in our purpose built system.
We handle a large variety of tasks on a daily basis. The breakdown of what we offer is very wide; think of us as website technicians, here to work on and solve your problems. In general, we break down tasks into three areas. Each area has its own fixmywebsites.co.uk team, which works around the clock to resolve tasks as efficiently as possible. Within each team, we triage tasks based on their urgency: for example, a broken site will be prioritised over a content change.
Maintenance fixes are tasks that ensure your website is working correctly. I.e. anything that needs fixing to make sure your site works as it should.
If you have hosting with us, a hosting task would be related to the hosting environment. For instance, it might concern the email setup or DNS records.
Custom revisions involve an active change to your website. Unlike a fix, this is an addition, or change to how your website works or displays. Usually a custom task equates to around two hours work.
Fix Examples
Available as one-time £49 quick fixes and on our maintenance plans
- Malware/Hack Cleanup
- Fix PHP Errors
- White Screen of Death
- Dead Links
Hosting Support
Unlimited hosting support available when hosting with us on our maintenance plans.
- Manage Email Accounts
- Set up DNS Records
- Manage SPF Records
- Set up server caching
Unlimited hosting support available when hosting with us on our maintenance plans.
- Manage Email Accounts
- Set up DNS Records
- Manage SPF Records
- Set up server caching
How are fixmywebsites.co.uk such good value?
We've been involved with hosting and systems for over twelve years and work at scale. Our fixMyWebsites fee price represents a balance between some simple and some complex tasks and is far simpler than us having to bespoke quote each job, or charge an hourly rate.
If a new task is raised we aim to be looking into it immediately. We resolve most issues well within two hours.
Expert developer support
All fixmywebsites.co.uk team members have at least three years of experience as developers or hosting technicians. With the range of support we offer, complex tasks are sometimes assigned to specialists.
Because we offer non-stop 24/7 support, we can work on most issues immediately (and continuously) until they are finished.
For more involved tasks which may require ongoing correspondence with you or a third party, we may tie it to one team member to ensure one person works on an issue, or assign it to others if that team member finishes their shift. Our aim is to provide you with the best service we can as a long-term partner.
Track progress online
Our purpose-built task management system, fixmywebsites.co.uk, lets us handle your requests securely and efficiently. We communicate with you by secure chat thread and automatically monitor your site as soon as you sign up with us.
If you give us login information in order to work on your site, it gets encrypted and is only accessible by our staff when working on your task. You can track who has viewed the information and delete it from our system when we're done.
We can also set up and configure website backups, which we take twice a day and scan for potential security issues or unexpected file changes.
Direct Communication
Requesting a fix puts you in direct contact with one of our engineers, through our purpose built secure system.
We don't use contractors or outsource any work. All fixmywebsites.co.uk staff are full employees who work in our three offices in London, Bali and Sofia.
Don't worry if you aren't sure if you have the right information for us, or if you struggle to describe your website problem accurately. We'll work with you to gather the data we need and aim to have you sorted as quickly as possible.
You can also reach us via live chat or phone (0300 302 0006)
"We see ourselves as your in-house support team. We can do updates, tasks, changes and fixes on your website, hosting, domain or associated service. This may be a problem you want to solve, a new feature you want to add, a specific tasks such as a migration, or some other website task that does not extend to full website design or development."
Have you considered our monthly maintenance plans?
We offer four maintenance plans. As well as including unlimited tasks, they also include bespoke web hosting, security checks, updates, and more.
Task examples
We couldn't possibly categorise every single task we can sort for you, but in general we can do anything that isn't design or development. Ask us if you aren't sure if we can help - either start a chat or call us on 0300 302 0006.
Maintenance fix examples
If your site has been defaced by a malicious third party, it is important to not only clean the infection but to stop it from happening again. We'll remove the source of the problem, add some protection to your site, and set you up with our backups to add another line of defence in future.
If you have a timeout, or a slow site, it can be caused by a connection error to a third party site or file. We will identify the issue and provide a workaround or steps you should take.
File uploads can either error or silently fail. This is usually a simple fix - either the upload path or folder permissions. Let us get it working as intended.
The WordPress configuration file is the core of your install, setting the main features and linking your site and database together. An error can break, or complicate your website.
Contact forms can provide basic errors, or simple not deliver mail correctly. By working out the logic of where mail goes and why it might not deliver, we can diagnose the problem and provide a solution.
White screens of death are usually caused by php errors or timeout. Our tech team will follow a step-by-step process to identify and fix the offending cause.
If you have new records to add, need an external provider setting up, or want to move DNS from one provider to another, let fixmywebsites.co.uk handle this for you. Whether A, CNAME, MX, TXT or any other record type, we will add the record, ensuring that it has propagated to all of your nameservers and that it resolves from various locations. We've got a background in running DNS for hundreds of thousands of domain names.
Have us check over existing configuration and records, flagging any errors. We can also remove superfluous entries, and provide a report summarising your configuration.
Cloudflare is an external DNS provider which can also help protect you from DDOS attacks and malicious users. We will move your DNS to your Cloudflare account and set your domain to route via there.
An SPF record improves email deliverability, informing mail recipients which mail servers, domains and IP addresses should be legitimately sending mail. We will configure this for you and add the DNS record.
Moving domains between providers can be fiddly. Let us handle the process for you and deal with any hurdles that arise. If you are missing information or encountering a problem, we'll outline the issue and help to resolve it.
Configure MX records as well as CNAME records for Google Apps. If verification is required, we will walk you through the steps you need to take with Google.
Custom nameservers allow you to use ns1/ns2.yourdomain.com rather than your web host's nameservers. As long as your provider allows it, we will configure this with the registry so than you can use these vanity nameservers.
for Web Hosting
These are jobs we can do on any site provided we have access to the hosting.
Change the domain name of your hosting to another. This may involve pointing the DNS of a new domain, updating the hosting configuration, and redirecting the old domain so as to avoid lost customers, dead links and duplicate SEO penalties.
Move a website database from one server to another, maintaining uptime and consistency. This can be done while keeping the files and website running as is.
Set up an SSL certificate on your hosting environment, allowing your visitors to view it using https://. This may be constrained by access from your host, but we can assist with workarounds if required.
Set up redirects in your .htaccess file, avoiding conflicts with applications. From old pages to new, or from old domains to new domains; they are vital for good SEO.
A check by one of our experts that your web hosting is configured correctly. Checks include location, security, software versions, performance, underlying software and more.
A check through of an existing hosting account, removing superfluous files or problematic old content, clearing unused plugins and cache files. We'll also lock down areas that should not have public access allowed and check file and folder permissions.
Move your website from one provider to another using our excellent website migration service. We can provide preview links and perform the migration at a time of your choosing.
Force an already installed SSL certificate on your website, so that all users are required to access your site securely without any browser errors or trust issues.
Edit your php.ini file to change settings such as max_execution_time, upload_file_size, or to show or suppress error messages. Change and upgrade php version if possible.
for Backups
A central feature of fixmywebsites.co.uk for all users, is the excellent backup service. Backups can be self-configured, but our team of course can handle the whole process on your behalf.
Configure both files and databases for regular backups to the fixmywebsites.co.uk server. We will set up backups in the best possible way for your site.
Take a backup on demand so that you have a version of your website at a particular point in time.
Roll back a website to a previous version. This can be done in the fixmywebsites.co.uk control panel but we are more than happy to do it for you.
for cPanel
cPanel is a hosting control panel used by millions of websites. We can support cPanel users with cPanel hosting packages
Create and manage domains, addon domains, parked domains (aliases), and move them around. We can also adjust where the files for each domain are located, and set up redirects between them.
Audit, Creation, Management and Optimisation of cPanel databases. Including setting the right user permissions, managing users, and setting up third party access correctly.
500 internal server errors can be caused by a variety of issues - usually php errors or syntax issues in your .htaccess file. We will diagnose and fix them for you, or provide an outline of the cause.
Manage FTP accounts for file management. Advise on SSH/SFTP options, and provide paths for correct use. We'll even walk you through configuration of third party desktop software such as FileZilla.
cPanel comes with email software built in, but configuration can be fiddly. We'll overview DNS, then setup email services are required, even helping to configure your desktop and mobile applications to access them.
Cron jobs are scripts that are run on a regular basis - either on the server, or using a wget to request the file. They may be required for regular site updates, or scripts that check for changes.
for WordPress
See our WordPress Taskspage for a comprehensive of included WordPress support.
Things we can't do
We provide a technical service that compliments your design and development team. We have a few limitations on what we can't do, because we have to balance the 'unlimited' aspect of our offering. Here are the things we're not able to do for you.
Bulk Data Entry
If you have thousands of products to upload, we may be able to find an automated importer, but we cannot manually input them. Our engineers each have over 3 years experience as developers or technicians.
Custom Development
If you need a new feature, we can usually find a plugin that will achieve what you want. However we cannot develop you custom features, or modify a plugin to do what you want.
Web Design
We're extremely talented technically, and can make your site work very well. But we're not creatives -- that's a task best left to a designer. We tend to work really well with design agencies because we compliment what they do and don't compete.
Build a new website
We manage existing websites. We don't create new ones. Loads of development agencies use us though, so we can usually make a recommendation to suit your budget.